FAQs
1. Who is Tjacket likely to benefit?
You can take a look at our Who it helps section. We have a 30-day money back guarantee to make sure that Tjacket is right for you!
2. How can I help my child get used to using Tjacket?
Some children might need a longer time to adapt to new changes. During this period, they may wear their Tjacket uninflated and consistently receive hugs from trusted caregivers until they are able to accept the routine with Tjacket on.
3. Is Tjacket already in use? Who has Tjacket helped?
Take a look at Real Stories where both professionals and caregivers have shared their stories. Contact us if you want to find out more about who has been using Tjacket.
4. Can I try the jacket on before purchasing?
If you’re in Singapore, we'd be happy to have you try the jacket.
Please contact our local partner SG Kids Therapy to find out more or make an appointment to try out the jacket.
Address:
Main office: 316 Tanglin Road #02-01 Singapore 247978
Therapy Centre: 161 Ang Mo Kio Avenue 4 Singapore 560161
Tel: 6801 0664
Email: appt@sgrehab.com
Consultation hours: Weekdays, 9AM - 5PM & Saturdays, 9AM - 12PM
All consultation sessions with our Occupational Therapist are strictly by appointment only.
If you’re in Japan, you may contact our wonderful local distributor, Space96.
Contact person: Kozo Kubo
Address: 〒176-0011 Tokyo-to, Nerima-ku, Toyotamakami 2-24-1
Tel: 03-3991-9600
Fax: 03-3991-9634
Email: qwk01077@nifty.com
Please contact our local partner SG Kids Therapy to find out more or make an appointment to try out the jacket.
Address:
Main office: 316 Tanglin Road #02-01 Singapore 247978
Therapy Centre: 161 Ang Mo Kio Avenue 4 Singapore 560161
Tel: 6801 0664
Email: appt@sgrehab.com
Consultation hours: Weekdays, 9AM - 5PM & Saturdays, 9AM - 12PM
All consultation sessions with our Occupational Therapist are strictly by appointment only.
If you’re in Japan, you may contact our wonderful local distributor, Space96.
Contact person: Kozo Kubo
Address: 〒176-0011 Tokyo-to, Nerima-ku, Toyotamakami 2-24-1
Tel: 03-3991-9600
Fax: 03-3991-9634
Email: qwk01077@nifty.com
5. What sizes are Tjacket available in? What happens if my measurements don’t fall within the shown range?
We have Child S, M, L and Adults S, M, L. You may refer to measurements and the sizing chart here. Tjacket comes with adjustable straps on both sides, as well as on the air bag, so it allows for growth and tightening as well. If you have any queries regarding sizing, please don't hesitate to contact us!
6. Where can I get Tjacket?
If you're in Singapore, please visit our friendly local partner SG Kids Therapy
Address:
Main office: 316 Tanglin Road #02-01 Singapore 247978
Therapy Centre: 161 Ang Mo Kio Avenue 4 Singapore 560161
Email: appt@sgrehab.com
Consultation hours: Weekdays, 9AM - 5PM & Saturdays, 9AM - 12PM
All consultation sessions with our Occupational Therapist are strictly by appointment only.
If you are from Japan, Hong Kong or Europe, you can find a distributor here.
If you are from other countries, you can buy a Tjacket from our online store.
Address:
Main office: 316 Tanglin Road #02-01 Singapore 247978
Therapy Centre: 161 Ang Mo Kio Avenue 4 Singapore 560161
Email: appt@sgrehab.com
Consultation hours: Weekdays, 9AM - 5PM & Saturdays, 9AM - 12PM
All consultation sessions with our Occupational Therapist are strictly by appointment only.
If you are from Japan, Hong Kong or Europe, you can find a distributor here.
If you are from other countries, you can buy a Tjacket from our online store.
7. How can I purchase Tjacket?
You can purchase Tjacket directly from our e-store! Payment is done via Paypal, which is available even if you do not have a Paypal account. There is also an option for payment by installments. Find out more here.
If you would like to find out more before purchasing Tjacket, you can drop us a sales enquiry as well.
If you would like to find out more before purchasing Tjacket, you can drop us a sales enquiry as well.
8. I have other questions regarding payment matters, who can I contact?
9. What are the devices supported?
10. Is there a warranty program? How do I register for it?
We have a 1 year warranty program. Email us a soft copy of your payment receipt in your warranty claim. Your warranty begins on the date your Tjacket is delivered to you. You can read more about our warranty program in our Product Terms and Conditions.
11. Can I wash my Tjacket?
Yes, you can! Unzip lining to get 3 components: 100% cotton garment, inflatable and electronics. Machine wash your garment in cold water, hand wash your inflatable, but please do not wash your electronics.
If you have other questions related to usage, we have Tjacket and Tjacket Cloud support videos. If you have any other queries, don't hesitate to contact us!
